Quality Team Leader

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Angajator: Stefanini Romania
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 21.03.2018
    Scurta descriere a companiei

    We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
    We’ve been on the Romanian market for 12 years, and since then we have gathered a team of over 1400 colleagues in our offices in Bucharest, Sibiu and Targu Mures.
    Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well.
    We believe that happy employees equals happy costumers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.
    Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! We have the perfect terrace for it.
    Learn more about us on www.stefanini.com and join us on facebook.com/StefaniniIT


    -Minimum of 2 year experience in this field;
    -English proficiency;
    -Understands the formal structure of Stefanini, its culture and business/technology environment, its brand and people values, aligns actions and behavior with the company needs and priorities;
    -Focuses on the delivery of targets, quality and deadlines;
    -Has the willingness to accept changes and the ability to maintain effectiveness in a changing environment and within a variety of dynamic work situations;
    -Understands the needs, requests, problems and priorities of both internal and external customers;
    -Technical skills: Knowledge Word, Excel, PowerPoint, SharePoint;
    -People management experience is considered an advantage.


    -Coordinates quality activities across all projects; ensures that processes needed for quality assurance are established, implemented and maintained;
    -Sets standard or project-specific quality objectives, in cooperation with the project leads, and ensures that targets are achieved;
    -Drives identification of the root cause of quality issues and execution of quality improvements plans;
    -Organizes and manages the Quality Specialists activities in cooperation with the project leads and the other horizontal leads;
    -Provides leadership, support and coordination for the Quality Specialists roles across the site; promotes quality achievement and performance improvement;
    -Identifies relevant quality-related training needs; provides training, tools and techniques to enable others to achieve quality;
    -Serves as the subject matter expert in quality; is the "go to" person for questions about quality, quality measures and quality improvement;
    -To build competence, to achieve objectives and maintain productivity within team projects;
    -Ensuring BBP is followed in all projects and maintaining consistency in process;
    -Ensuring resource allocation is balanced across teams to get the right person in the right place at the right time. Providing valuable feedback;
    -Ensuring procedures are followed in accordance with Stefanini quality standards and work instructions.