Early Collection Officer perioada determinata 12 luni

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Angajator: ING Romania
Domeniu:
  • Banci
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.03.2018
    Scurta descriere a companiei

    ING is the largest online bank in the whole of Europe and a frontrunner in the transformation of banking. At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.

    Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local corporate. In 2004, ING extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, since 2015, ING Tech Center develops banking solutions in the fields of Core Banking Development, Financial Markets and Data Management for ING Group, including ING Bank Romania. By using the latest methodologies in software development, our fast growing team gathers more than 500 tech enthusiasts who work for international projects that go beyond traditional banking.

    There has never been a more interesting time to work at ING.

    Why work for us? Here’s a snapshot of our perks:
    •People Development
    •Work from Home
    •Wellbeing Programs
    •Global Opportunities
    •Flexible Work Schedule
    •Staff Discounts
    •Agile Way of Working
    •Awesome Culture
    •Future-Oriented Banking

    Cerinte

    • Studii superioare în domeniul economic, comunicare, psihologie sau alte domenii relevante;
    • Minim 1 an de experienta in Call center sau in agentiile de colectare reprezinta un avantaj;
    • Atitudine pozitiva, de incredere, flexibil, creativ, profesionist si cu atitudine cooperanta;
    • Bune aptitudini de negociere;
    • Focus pe atingerea rezultatelor si spirit analitic;
    • Bune cunostinte de limba Engleza si Microsoft Excel reprezinta un plus.

    Responsabilitati

    • Reprezinti banca ING in relatia directa cu clientii in vederea rezolvarii situatiei financiare;
    • Asiguri comunicarea informatiilor necesare clientilor referitoare la produsele bancii, proceduri bancare si specific cele de colectare;
    • Urmaresti in discutia cu clientii prevenirea viitoarelor situatii restante, informarea cu privire la necesitatea de a achita, beneficiile platii, modalitatile de plata, stabilirea planurilor de rambursare si a promisiunilor de plata;
    • Aplici metode de negociere cu clientul in scopul recuperarii integrale a sumelor restante;
    • Atingi targeturile individuale si de echipa, respecti termenele limita in vederea indeplinirii obiectivelor departamentului si ale bancii ING;
    • Esti implicat in raportarea anumitor indicatori de performanta la nivel departamental;
    • Pastrezi confidentialitatea privind toate conturile si politicile bancii;
    • Mentii fluxul de informare intre colegi si supervizor;
    • Oferi feed-back si solutii la timp si in mod constant cu privire la cazurile speciale intalnite in activitatea zilnica.