L2 Technical Support Specialist

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Engineering
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.02.2018
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    - Strong technical background and knowledge (hardware/computers / IT&C, networking/internet, audio/video etc)
    - Passionate about modern technologies
    - Analytical and problem solving skills
    - Excellent communications skills
    - Excellent telephone manner
    - Computer literate -
    - Multi-Lingual is preferred– minimum: fluency in English

    Responsibilities

    - First escalation pointl from L1
    - Provide support for one or more range of products - alarms and thermostats
    - Providing technical support for client’s fire products
    - Utilize knowledge databases and Support Literature, with the aim of resolving medium to high level technical support issues
    - Manage and populate a number of Technical Support databases
    - Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.

    Other info

    We are offering:
    Competitive salary and an attractive benefits package
    Extensive training programs
    Career growth opportunities
    Experienced leaders to support your professional development
    Dynamic and international work environment.