L2 Technical Support Specialist
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Employer: | Honeywell |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 21.02.2018 |
Remote work: | On-site |
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
Requirements
- Strong technical background and knowledge (hardware/computers / IT&C, networking/internet, audio/video etc)
- Passionate about modern technologies
- Analytical and problem solving skills
- Excellent communications skills
- Excellent telephone manner
- Computer literate -
- Multi-Lingual is preferred– minimum: fluency in English
- First escalation pointl from L1
- Provide support for one or more range of products - alarms and thermostats
- Providing technical support for client’s fire products
- Utilize knowledge databases and Support Literature, with the aim of resolving medium to high level technical support issues
- Manage and populate a number of Technical Support databases
- Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
We are offering:
Competitive salary and an attractive benefits package
Extensive training programs
Career growth opportunities
Experienced leaders to support your professional development
Dynamic and international work environment.
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