Support Engineer FRENCH NIGHT - from 4500 RON/mth

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Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.02.2018
    Scurta descriere a companiei


    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    Working hours:

    •Full time job; 9 hour shifts scheduled between 6 pm - 6 am (night shifts);
    •Monday to Friday and during the weekends on a rotational basis.

    What should you have?

    • FRENCH – advanced level and ENGLISH – at least medium level;
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate problems/issues to customers in a non-technical manner.

    Responsabilitati

    Imagine a day at Stefanini - Take a look!

    • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    • Logging remotely to client’s computer and help them solve software issues;
    • Documenting issues that you deal with on a daily basis into the ticketing system;
    • Solving hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary;
    • Help the client with all the necessary information.

    Alte informatii

    You will be awarded for your success with:

    • Salary of 4500 RON;
    • Contract for unlimited period of time;
    • Up to 27 days Annual Vacation;
    • IT and Soft skills training provided by our specialists;
    • Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    • Friendly, fun and young team.