Customer Service Representative DANISH/FINNISH/DUTCH Brasov

Angajator: Arvato Services
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Brasov
  • Actualizat la: 13.12.2017
    Scurta descriere a companiei

    Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.

    Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.

    Cerinte

    • Native or near native language proficiency in Danish/ Finnish/ Dutch
    • English proficiency and comprehension
    • Excellent spoken and written communication abilities
    • Customer orientation and problem-solving abilities
    • Demonstrated analytical skills and attention to details
    • Adaptability and capacity to easily find solutions
    • Proactive attitude
    • Team spirit
    • Good PC operating skills and typing speed
    • Availability for working in shifts

    Responsabilitati

    • Client support by means of phone/ email/ chat
    • Offering information/ solutions/ counseling to customers regarding the company’s services
    • Promoting the products and services of the company by means of knowledge, attitude, information
    • Documenting all operations in the company’s database, according to the work procedures
    • Compliance with company regulations with regards to Data Protection and Information Security

    Alte informatii

    Our offer:

    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance & discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Health & Nutrition: Health and wellness services at the office
    Various discounts for gym classes & other recreational activities
    Free development training, for both personal and professional purpose, via our E-Learning platform
    Multicultural and enthusiastic work environment
    Access to the company’s cultural events including well-known festivals in Romania