Collection Support Specialist

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Employer: Ericsson
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 20.06.2018
    Short company description

    Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

    So..who is Ericsson today and, how does it support you and the community?
    In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
    Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value


    Behavioral Competences:
    Analyzing, Deciding & Initiating Action,
    Delivering Results & Meeting Customer Expectations
    Relating & Networking
    Ability to communicate in the customer’s preferred language, as well as an openness to and respect for different cultures.
    Ability to work in teams, as well as stand alone.

    Qualifications & Experience:
    Bachelor in Business Administration, Accounting, Economics or equivalent experience.
    Experience working in multinational global companies/environment is a plus
    Experience working within Collection field is a plus. However, a positive attitude and willing to learn in a fast changing environment would compensate the lack of work experience.
    High level of English
    Good knowledge of any of the following: French, Italian, Spanish, Portuguese, German, Polish, Hungarian, Swedish, Russian or Arabic.


    The Cash Collection Support team is responsible of:
    Proactively maintain a good relationship with external customers. Prepare and send monthly statements to reconcile balances with the Accounts payable department of Ericsson customers. If applicable reconcile with information in customers’ internet portal. Follow-up to ensure that outstanding invoices are paid before or on due date.

    For due invoices seek reason for delayed payment and initiate action plan. Maintain reason codes in ONE (SAP). Call and lead internal Accounts Receivable / Collection Review meetings. Send monthly ageing report with comments on collection status to Collector and other internal stakeholders.

    Potential Job Role Performance Metrics:
    - Collections
    - Accounts Receivable (AR) Overdue
    - Days Sales Outstanding (DSO)