Collection Support Specialist

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Employer: Ericsson
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 20.06.2018
    Short company description

    At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?
    Learn what makes YOU + Ericsson a powerful combination. Join us today.

    About Us

    We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
    Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization. The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.


    Behavioral Competences:
    Analyzing, Deciding & Initiating Action,
    Delivering Results & Meeting Customer Expectations
    Relating & Networking
    Ability to communicate in the customer’s preferred language, as well as an openness to and respect for different cultures.
    Ability to work in teams, as well as stand alone.

    Qualifications & Experience:
    Bachelor in Business Administration, Accounting, Economics or equivalent experience.
    Experience working in multinational global companies/environment is a plus
    Experience working within Collection field is a plus. However, a positive attitude and willing to learn in a fast changing environment would compensate the lack of work experience.
    High level of English
    Good knowledge of any of the following: French, Italian, Spanish, Portuguese, German, Polish, Hungarian, Swedish, Russian or Arabic.


    The Cash Collection Support team is responsible of:
    Proactively maintain a good relationship with external customers. Prepare and send monthly statements to reconcile balances with the Accounts payable department of Ericsson customers. If applicable reconcile with information in customers’ internet portal. Follow-up to ensure that outstanding invoices are paid before or on due date.

    For due invoices seek reason for delayed payment and initiate action plan. Maintain reason codes in ONE (SAP). Call and lead internal Accounts Receivable / Collection Review meetings. Send monthly ageing report with comments on collection status to Collector and other internal stakeholders.

    Potential Job Role Performance Metrics:
    - Collections
    - Accounts Receivable (AR) Overdue
    - Days Sales Outstanding (DSO)