Collection Support Specialist

Employer: Ericsson
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 21.02.2018
    Short company description


    Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions. We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life.

    We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it. It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.

    The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.

    • You find us in 180 countries

    • We are more than 100,000 employees

    • We have more than 30,000 patents

    • 40% of mobile calls are made through our systems

    • More than 2 billion people globally use our networks

    In Romania we operate also the Global Services Center which is performing Managed Services for various European Operators, employing over 1000 engineers.


    Behavioral Competences:
    Analyzing, Deciding & Initiating Action,
    Delivering Results & Meeting Customer Expectations
    Relating & Networking
    Ability to communicate in the customer’s preferred language, as well as an openness to and respect for different cultures.
    Ability to work in teams, as well as stand alone.

    Qualifications & Experience:
    Bachelor in Business Administration, Accounting, Economics or equivalent experience.
    Experience working in multinational global companies/environment is a plus
    Experience working within Collection field is a plus. However, a positive attitude and willing to learn in a fast changing environment would compensate the lack of work experience.
    High level of English
    Good knowledge of any of the following: French, Italian, Spanish, Portuguese, German, Polish, Hungarian, Swedish, Russian or Arabic.


    The Cash Collection Support team is responsible of:
    Proactively maintain a good relationship with external customers. Prepare and send monthly statements to reconcile balances with the Accounts payable department of Ericsson customers. If applicable reconcile with information in customers’ internet portal. Follow-up to ensure that outstanding invoices are paid before or on due date.

    For due invoices seek reason for delayed payment and initiate action plan. Maintain reason codes in ONE (SAP). Call and lead internal Accounts Receivable / Collection Review meetings. Send monthly ageing report with comments on collection status to Collector and other internal stakeholders.

    Potential Job Role Performance Metrics:
    - Collections
    - Accounts Receivable (AR) Overdue
    - Days Sales Outstanding (DSO)