IT Support Specialist

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Employer: Deloitte Romania
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 04.12.2017
    Short company description

    Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients.

    With access to the intellectual capital of approximately 200,000 people worldwide, member firms focus on client service through a global strategy executed locally in nearly 150 countries. The Romanian office was established in 1992 and nowadays it employs over 600 professionals and provides services to diverse range of local and international clients.

    As the firm of choice professional services clients, Deloitte is also the firm of choice for for outstanding professional talent. To uphold our first class reputation and sustain our rapid growth, we are constantly seeking people who can meet the challenges of our working environment.

    At Deloitte we value innovative thinking, diverse insights and we strive to offer an exceptional level of customer service through our expertise and professionalism. From the supportive and collaborative culture to the progressive learning and development, you'll experience from day one why Deloitte is a place thousands enjoy working.

    Visit now our career website to find more about career opportunities, working with us, benefits & culture, and Learning & Development programs.


    Required Personal qualities:
    -Builds effective working relationships.
    -Interacts with customers in a warm and friendly way.
    -Displays a positive, optimistic attitude towards challenges and problems.
    -Takes immediate action to meet customer requests or needs.
    -Takes initiative to do what needs to be done without being asked to do so.
    -Demonstrates personal commitment to the principles, values, and ethics of the organization.
    -Learns and shares knowledge with the team.
    -Is willing to support a standard service with a limited range of variation.

    Required Qualifications and Experience:
    -Experience with supporting users in the mid-range enterprise organization.
    -Good overview of IT infrastructure and architecture.
    -Working experience with industry-standard client SW: MS Windows 8.1 and 10, MS Office suite, IBM Lotus Notes.
    -Working experience with user management tasks in Active Directory.
    -Intermediate experience with managing MS Windows Server 2012 and LAN networking.
    -Good communication skills in English, both verbal and written.
    -Willingness to continuously improve own knowledge, skills, and attitudes.


    Job purpose:
    Provide efficient and effective local and remote support to Deloitte users of information technologies who utilize computer hardware, software, attached peripherals and mobile technologies.
    The Specialist of IT user support will work as member of the international team of desktop services to implement standards, as well as deploy and support new applications, services, and operating systems. The scope of support relates to Deloitte business in Bucharest, Romania.

    Key responsibilities:
    -Provide IT Service Desk support to local and remote user groups, including support of desktops, laptops, mobile devices, and LAN infrastructure in the office.
    -Investigate and resolve issues with personal computers and associated peripherals to ensure that hardware and software products are working properly.
    -Troubleshoot hardware, software, and networking issues as they arise.
    -Install and configure personal computers and desktop software to fulfill the business needs and operability.
    -Cooperate and support other specialized teams with IT infrastructure