Customer Care Representative with French

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Employer: ManpowerGroup Romania
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 18.11.2017
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    -Excellent command of spoken and written French
    - Good knowledge of the English language and speak one of the following languages:
    - Excellent communication skills.
    - Previous customer services experience preferred.
    - Good organizational skills.
    - PC Literate.
    - Ability to work on own initiative and under pressure in order to achieve deadlines.
    - Ability to multi-task whilst speaking with Customer.

    Responsibilities

    Processing hotel bookings using client specific applications and any other systems/tools required;
    - Communicating with client through phone, chat or email to ensure timely processing of booking requests;
    - Sending booking confirmations/vouchers to the concerned departments/client;
    - Updating the systems with relevant information;
    - Self performance management, low Average Handling times;
    - Quality and customer satisfaction metrics;

    Other info

    Offer:
    - A dynamic and challenging job in a talented and ambitious team.
    - Training opportunities.
    - Competitive package.
    If you are looking for the challenge of an exciting career to support our Customers,
    Imagine a career, talent, success, achievement, the best!