Digital Tools Support L2
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Grup Renault Romania
Pasiunea este motorul Grupului Renault. Din pasiune pentru masini si pentru oameni avem astazi in Romania o gama completa de activitati prin care ii oferim fiecarui client vehiculul potrivit. Sa te alaturi Grupului Renault Romania inseamna sa iti poti pune amprenta in oricare dintre etapele de dezvoltare ale unui vehicul: design, proiectare, testare, fabricaţie, logistică, vânzare, post vânzare şi finanţare. Sa faci parte din echipa noastra inseamna sa participi la crearea vehiculului viitorului.
To be successful in this position, you have:
Proficient knowledge and use of both French and English.
Knowledge of basic web architecture and infrastructure, have knowledge of HTTP protocol (understand concepts like request and response, headers, cookies, etc.)
Foundation on ITIL best practices and Familiarity with HTML5
Experience in technical support on digital platforms, testing and data quality insurance.
Ability to collect use cases and convert them into technical issues
Confidence, communication and interpersonal skills to lead customers in urgent or critical situations
We expect you to:
Understand customer needs, put yourself in the customer’s shoes, and guide the customer’s expectation
Be autonomous in your daily activity and rigorous handling of tasks.
Be able to collaborate with international stakeholders.
Demonstrate flexibility and determination to acquire knowledge according to the specifications of a new customer
We are looking for analytical and dynamic professionals with excellent organisationl skills in the role of Digital Tools Support L2 to join Digital Production Team within Renault Services Division of Renault Group in Bucharest!
Your main mission is offering level 2 support for the commercial offer administration system available on the digital platforms of Renault Group.
The digital pricing system sits at the core of our commercial strategy, hence your responsibilities will include:
Verifying and documenting all data needed in the systems to ensure the correct display of the commercial offer in all the concerned sections from the digital platforms
Perform diagnostic test on assigned issues in order to determine whether the problem is a new issue or an existing one and use the data analysis to offer technical advice or remote support or to escalade to level 3 if needed.
Follow ticket resolution and ensure communication between local stakeholders and the managers of the central system
Perform occurrence and impact analysis on issues and create technical specifications for development team or IT application evolution teams respecting data quality standards and the requirements of each country
Ensure communication with digital and tariff manages for bug fixing, information, documentation, evolution and training requests with the respect of the support procedures and SLA
Creating, publishing and communicating the necessary documentation (guidelines and tutorials) for the local price managers of each country.