Customer Support with German
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I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.
- Must be fluent in English & German, both written and spoken;Responsibilities
Raise tickets in Remedy for issues raised by the customer;
Conducts second level support using documented procedures and available system tools;
Ensure an efficient and qualitative case handling by following the defined support process and tools;
Clarify in case additional input is needed from the customer;
Document all the processes and procedures as required;
Offer end to end support until the issue is solved;
Attractive compensation package:
- Fixed salary compensation along with performance-related bonus scheme;
- Meal and Gift Tickets.