Customer Support with German

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Employer: I.FUTURE
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 05.11.2017
    Short company description

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

    Requirements

    - Must be fluent in English & German, both written and spoken;

    Responsibilities

    Raise tickets in Remedy for issues raised by the customer;
    Conducts second level support using documented procedures and available system tools;
    Ensure an efficient and qualitative case handling by following the defined support process and tools;
    Clarify in case additional input is needed from the customer;
    Document all the processes and procedures as required;
    Offer end to end support until the issue is solved;

    Other info

    Attractive compensation package:
    - Fixed salary compensation along with performance-related bonus scheme;
    - Meal and Gift Tickets.