Customer Support with German

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Employer: I.FUTURE
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 05.11.2017
    Short company description

    I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
    Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.

    Requirements

    - Must be fluent in English & German, both written and spoken;

    Responsibilities

    Raise tickets in Remedy for issues raised by the customer;
    Conducts second level support using documented procedures and available system tools;
    Ensure an efficient and qualitative case handling by following the defined support process and tools;
    Clarify in case additional input is needed from the customer;
    Document all the processes and procedures as required;
    Offer end to end support until the issue is solved;

    Other info

    Attractive compensation package:
    - Fixed salary compensation along with performance-related bonus scheme;
    - Meal and Gift Tickets.