Team Leader Bucharest Incoming Correspondence Team

KRUK Romania este companie membră a Grupului KRUK, liderul pieței de management al creanțelor din zona Europei Centrale.  KRUK România a luat fiinţă la începutul anului 2007. Cele două linii principale de business sunt recuperarea creanțelor cesionate și colectarea creanțelor externalizate de partenerii de afaceri. Compania  este specializată în gestionarea completă a creanţelor și oferă servicii de recupere atât a creanţelor instituţiilor financiare, cât şi ale marilor clienţi corporativi. KRUK România gestionează portofolii de creanţe provenind de la bănci, companii de leasing, operatori de telefonie fixă şi mobilă, operatori de televiziune prin cablu, furnizori de platforme digitale, furnizori de utilităţi, precum şi de la companii producătoare de bunuri de larg consum.

Proven with +1 year experience, gained as Team Leader level ideally within a high volume, fast paced and customer focused environment;
Understanding of the Correspondence processes is an advantage,
University degree;
Knowledge of English language (medium level, both writing and speaking);
Good knowledge of Microsoft Office (Excel);
Problem solving and Analytical capability;
Be able to develop effective working relationships with employees at all levels;
Have a proven hands-on attitude, be flexible and adaptable;
Demonstrate the ability to motivate others and influence work behaviors;
Strong Change Management, Negotiation and communication skills.

Plans, organizes, coordinates and monitors all the correspondence process in accordance with the internal procedures;
Monitors and permanently improves the entire team activity;
Provides support to the team members whenever necessary to ensure that the set goals are met;
Maintains collaboration with other departments in the company;
It is responsible for following up the agreements with external suppliers and maintaining collaboration with them;
Provides continuous feedback to employees regarding their performance;
Offers guidance and supervision to team members in order to develop their professional and personal skills.