Client Support Representative with French
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Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.
Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.
• French – proficient level
• English - working language level
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus
• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
• Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
• Provide the clients with information regarding the status of their incidents
• Report complicated technical problems following specific procedures
• Professional, multicultural, open and friendly working environment
• Opportunity to learn new things and develop communication and technical skills (training provided)
• Flexible work schedule
• Health insurance package
• Motivating salary – 3 year salary plan
• Possibility to work from home - terms & conditions will be discussed with the candidate during phone calls & interviews