Customer care representative with French and English (full time / part time)

Employer: TELUS International Europe
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.06.2018
    Short company description

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Requirements

    -Minimum medium (B2) language level (speaking and writing) for French and English
    -Availability to work on a full time / part time schedule, Monday - Saturday, 9:00 - 21:00
    -Gracious attitude in client service and efficiency in solving the problems
    -Ability to understand and properly categorize the problem detected by the customer
    -Ability to adapt to change
    -Ability to analyse a problem and provide viable solutions
    -Efficient use of resources for the effective exercise of the activity
    -Attention to detail
    -Good general IT-Knowledge in the area of web-based applications and technologies used in that area

    Responsibilities

    -Offering best level customer support for native French clients via phone and email
    -Asist international end-clients, as well as distributors of Skin, Hair and Body products for our client, an international Cometics company
    -Review and interpret customer information in a variety of systems and apply that information to resolving the customer�s inquiry
    -Balance customer service considerations with the exercise of efficiency with respect to time and call control

    Other info

    We offer:

    Stable job – we offer permanent labor contracts
    Flexible schedule – we offer full time or part time jobs, rotating shifts 9:00 - 21:00, Monday to Saturday
    Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
    Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Great workplace - TELUS International was awarded "Best Workplace" at Romanian Outsourcing & Shared Service Awards 2018
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly
    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)