Spanish Customer Support

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Employer: TELUS International Europe
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 26.09.2017
    Short company description

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Requirements

    Are you ready for a new challenge in your professional life serving our top international clients?

    Do you want to be part of an organization that will offer you exciting opportunities, where you can apply your knowledge and creativity?

    We are looking for a person who has:

    - excellent command of Spanish language
    - individuality, tact, and ability to work directly with international clients
    - very good communication and listening skills
    - client oriented person
    - good computer literacy

    Responsibilities

    - taking calls and writing emails in Spanish
    - identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs
    - developing and maintaining a full knowledge of client products and services
    - manage customers' accounts

    Other info

    We offer:

    Flexible schedule - we offer full time or part time schedule, Monday - Saturday, 10:00 - 19:00
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!