Customer Quality Manager

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Employer: Flex
  • Quality Control
  • Customer Support - Client Service
  • Engineering
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 08.11.2017
    Short company description

    Flex is a leading sketch-to-scale solutions company that designs and builds intelligent products for a connected world. With more than 200,000 professionals across 30 countries and a promise to help make the world Live smarter™, the company provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets.

    Flex operation in Timisoara serves customers in the automotive, medical, industrial and networking market sectors, having more than 4000 employees. Our manufacturing capabilities include printed circuit board assembly, new product introduction, box-build and high level system assembly. We also provide a full range of clean room product assembly for medical disposable devices.


    Here is some of what you'll need…
    • Bachelor’s degree
    • 3-5 years’ experience in quality area
    • Experience and knowledge working with quality tools (PPAP, PFMEA, CP, PFMEA, 8D; Ishikawa);
    • Advanced English skills; MS office very good abilities;
    • We need a person well organized, with good interpersonal abilities;
    • Able to decide and to understand the impact over the activity;
    • Analytical thinking, well organized and team worker;

    Here are a few of our preferred experiences…

    • Technical degree would be an advantage
    • Experience in electronics field is an advantage;
    • Quality project management experience
    • Quality customer’s interaction


    Here is a glimpse of what you'll do…

    • coordinate the communication with the client in regards of quality issues (conference calls/meetings); coordinate a team of quality technicians and inspectors;
    • participate in the development of proto-run, PVT (Validate new product), providing data collection and setting targets for transfer period; verify and send reports requested by the customer;
    • require and maintain corrective actions plan on quality issue and manage the process of resolving the complaints received from the client;
    • identify opportunities to improve quality and drive improvement projects;
    • lead weekly meetings project based;
    • participate in internal audits (system audit, process/product audit), preparing and leading customer audits;