Siebel & BPMS Support Specialist (level 1) with FRENCH
Acest job nu mai este activ!Vezi toate job-urile Automatic Data Processing (ADP) Romania active.Vezi toate job-urile Siebel & BPMS Support Specialist (level 1) with FRENCH active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.roVezi toate job-urile in Management - Consultanta active pe Hipo.ro |
Angajator: | Automatic Data Processing (ADP) Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 19.10.2017 |
Remote work: | On-site |
Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.
Cerinte
Required Skills
• Experience in Client Support Services
• Good experience on Job monitoring, trouble shooting and being accountable to application end users
• Capacity to investigate and resolve issue
• Be proactive to improve systeme and practices
• Experience in working in a large international development team environment
• Excellent Communication & excellent analytical skills
• Good experience in applying patches
• Able to work both supervised and unsupervised
• French level B+
Required appreciated skills
• Minimum of 2 years of experience in working in Siebel Support project as a Support specialist/Team member
Essential Job Functions
• Participate in the deployment of Siebel, BPMS & Medallia by providing support for Siebel environments (Production and test environments) for ADP France.
• Work in collaboration with associates in France, other support team members and also be the point of contact for support cases .
• Responsible for Tier1 support and should be capable of validating, analyzing the issue
• Escalade to Tiers 2 support to investigation
• Follow the progress of resolutions
• Documentation writing
• Contribution for the release testing
Overview
The Siebel Support Specialist will be a member of the GESi Service Delivery Systems team, reporting directly to the GESi Siebel Delivery Manager. The Siebel Support will be dedicated to the BU ADP France and will work in collaboration daily with the System Team in France.
The role will include responsibility in supporting and maintaining the best practices the Siebel CRM, BPMS for ADP France
In addition to strong Siebel support experience, this role will require Siebel System administration knowledge, excellent communication skills and experience in working on large International projects.
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