Siebel & BPMS Support Specialist (level 1) with FRENCH

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Angajator: Automatic Data Processing (ADP) Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Management - Consultanta
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Ilfov
  • Actualizat la: 19.10.2017
    Scurta descriere a companiei

    Do you want to be in the business of your success ?
    Join ADP, we provide employer services to 600,000 clients in 78 different countries worldwide, we pay approximately 31 million people around the world each payday.
    At ADP, we have a great story to tell, in a relaxed and friendly environment working on our growth with you, the best professionals .

    Cerinte

    Required Skills

    • Experience in Client Support Services
    • Good experience on Job monitoring, trouble shooting and being accountable to application end users
    • Capacity to investigate and resolve issue
    • Be proactive to improve systeme and practices
    • Experience in working in a large international development team environment
    • Excellent Communication & excellent analytical skills
    • Good experience in applying patches
    • Able to work both supervised and unsupervised
    • French level B+
    Required appreciated skills
    • Minimum of 2 years of experience in working in Siebel Support project as a Support specialist/Team member

    Responsabilitati

    Essential Job Functions

    • Participate in the deployment of Siebel, BPMS & Medallia by providing support for Siebel environments (Production and test environments) for ADP France.
    • Work in collaboration with associates in France, other support team members and also be the point of contact for support cases .
    • Responsible for Tier1 support and should be capable of validating, analyzing the issue
    • Escalade to Tiers 2 support to investigation
    • Follow the progress of resolutions
    • Documentation writing
    • Contribution for the release testing

    Alte informatii

    Overview
    The Siebel Support Specialist will be a member of the GESi Service Delivery Systems team, reporting directly to the GESi Siebel Delivery Manager. The Siebel Support will be dedicated to the BU ADP France and will work in collaboration daily with the System Team in France.

    The role will include responsibility in supporting and maintaining the best practices the Siebel CRM, BPMS for ADP France

    In addition to strong Siebel support experience, this role will require Siebel System administration knowledge, excellent communication skills and experience in working on large International projects.