CUSTOMER SUPPORT REPRESENTATIVE WITH ITALIAN, Location: Cluj-Napoca
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- fluency in Italian
- previous experience of or aptitude for Customer Service
- good organizational skills
- a working knowledge of MS Word / Excel
- excellent communication skills and the ability to remain calm in all situations
- ability to work on own initiative and under pressure in order to achieve deadlines
- ability to adapt to a continuously changing environment and procedures
- respond to all customer enquires within given timescales, efficiently and effectively
- develop and maintain a full technical knowledge of client products and services
- be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
- deal with all correspondence as requested/required
- responsible for logging of all calls accurately and in line with procedure
- responsible for maintaining and updating all administration
- consult product manuals and be able to advise customer of appropriate options / solutions
- in-house continuous professional training
- free language improvement programs
- real promotion opportunities
- true career development insights
- young, fresh, friendly and multicultural work environment
* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest !