Helpdesk Technician POS

The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services.

Requirements:

Education: Minimum High School diploma
Language: English - Medium level allowing fluent communication
Required Skills, Knowledge and Experience:
• PC-operating skills (MS Windows, Office) are required.
• Minimum 1 year experience in POS hardware, software and network related issues;
• Ability to create customer confidence, increase customer satisfaction and respond to customer needs
• Previous successful customer service experience is considered an advantage;

Main accountabilities:

• Providing support to merchants and clients via phone/mail regarding technical EFT-POS issues
• Documenting tickets and requests into the ticketing system;
• Troubleshooting POS hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Supporting clients with all the necessary information;
• Generating ticket, stock, and other specific reports for internal use or for clients;