Technical Support with Italian and English
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Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2010 as part of RINF group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.
What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.
Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.
a) Knowledge of project-specific language (speaking and writing) at advanced level: 8.5
b) Good communication skills both orally and written;
c) Gracious attitude in client service and efficiency in solving the problems;
d) Ability to understand and properly categorize the problem detected by the client;
e) Good relationships with colleagues of all levels, in any situation;
f) Ability to adapt to change;
g) Punctuality, fairness;
h) Accountability for his/her actions and compliance with set timeliness;
i) Ability to analyze a problem and provide viable solutions;
j) Efficient use of resources for the effective exercise of the activity;
k) Attention to detail;
l) Motivation to work with people, and especially in customer relations;
a) Take phone calls and e-mails with requests for support;
b) Offer services tailored to customer needs at the highest standard of performance;
c) Consolidate customer interest with products and services offered by the client company;
d) Solve incidents mentioned by the Client to the extent that solutions are included in the project specific database; in case there is no solution mentioned, escalate the issue to a higher level technician, who will provide the solution, or to the direct manager, the specialist having the duty to transmit a solution to the customer; the specialist always remains the only connection between the user / customer and the client company;
e) Retrieving calls from customers that represent different products or services;
f) Insert all incidents into a database together with the correct manner in which to resolve them (FAQ) consistent with the project’s specifications;
g) Understand and comply to the specific operational procedures and manuals of the department;
h) Compiling a balance report of work daily / weekly / monthly activities.
i) Follows up with the quality system requests (ISO 9001).
j) The employee will be dedicated to one or more projects, depending on the workload (see item o) from Performance measures section) and complexity.