Level 2 Technical Support Engineer (Hungarian)

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Angajator: Brainspotting
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Covasna
  • Miercurea-Ciuc
  • Actualizat la: 25.08.2017
    Scurta descriere a companiei

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

    Cerinte

    - Bachelors Degree in Degree in Electrical Engineering, Computer Science or Business, Management
    - Experience: 2 4 years of experience are requested
    - Fluency required in English and Hungarian
    - Min 3 years Technical Support experience required.
    - Previous Call-Centre experience desirable
    - Third level qualification in technical or IT related discipline required (Computer Science, Electrical, Eng.)
    - Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential.
    - Good knowledge of networking technologies (TCP/IP, SNMP) essential
    - Working electrical and electronics knowledge essential.
    - Demonstrate flexibility and an ability to learn quickly
    - Excellent problem solving abilities and aptitude to understand and explain technical information.
    - Proven ability to work towards individual and team targets
    - Excellent interpersonal, communications and time management skills.
    - Ability to work on own initiative but also as part of a team
    - Ability to develop and maintain customer rapport
    - Ambition and drive to succeed and progress within the Customer Support organization at APC
    - Good verbal and written communication skills are required

    Responsabilitati

    - Providing 2nd level post-sales telephone and electronic support to APC customers and partners
    - Responsible for answering incoming phone calls, alerts, web based incidents and prioritizing customers support needs
    - Provide escalation support to the 1st level support team
    - Escalate customer issues to STSE and / or Field Service to provide on-site support as required
    - Complete documentation and follow up on all commitments and customer details
    - Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
    - Provide relevant product training to other team members
    - Ongoing proactive research and learning about new products.
    - Project Work