IT Helpdesk with German & English

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  • IT Hardware
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 11.10.2017
    Scurta descriere a companiei

    Connections is a technology consulting, solutions and services firm.

    We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.

    Toogether with our tech-savvy software engineering experts, with a track record of innovation
    and digital business process transformation, we lead our clients through the perfect storm of innovation.


    We are looking for someone who?
    - Speaks German and English at an advanced level;
    - Has team working skills and social skills;
    - Is ready to listen and understand clients complaints;
    - Is flexible and capable of properly analyzing the problems they encounter;
    - Has the capacity to take care of the technical documentation;
    - Is willing to develop a career in IT.


    - Using broad and in-depth product knowledge, provide and facilitate the responsive delivery of technical solutions and information to major customers;
    - Provide solutions to complex problems that satisfy our German (mandatory) and English speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
    - Build customer and partner loyalty through customer orientation, responsiveness and accountability;
    - Work in an international environment and collaborate with your team to provide high-level support;
    - You will communicate with the users directly by phone and/or email.

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