IT Helpdesk with German & English
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Connections Consult is not "just another IT company". You probably do not believe it, so you could give it a try to see it by yourself. It is an IT Romanian - based company, in which you will find what you like in corporate and what you like in emerging private companies, i.e. both business conduct, and seriousness, but also flexibility and openness as you probably can hardly find in a lot of other companies.Cerinte
We are looking for someone who?
- Speaks German and English at an advanced level;
- Has team working skills and social skills;
- Is ready to listen and understand clients complaints;
- Is flexible and capable of properly analyzing the problems they encounter;
- Has the capacity to take care of the technical documentation;
- Is willing to develop a career in IT.
- Using broad and in-depth product knowledge, provide and facilitate the responsive delivery of technical solutions and information to major customers;
- Provide solutions to complex problems that satisfy our German (mandatory) and English speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
- Build customer and partner loyalty through customer orientation, responsiveness and accountability;
- Work in an international environment and collaborate with your team to provide high-level support;
- You will communicate with the users directly by phone and/or email.