IT Technical Support

Employer: RAI Software SRL
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.08.2017
    Short company description

    We are a Romanian company called RAI Software, which develops since 2005 the next gen of VOIP apps (starting from the UI to the back-end), and we have hundreds of clients in over 50 countries, even though we are a small team of 10 people (programmers, support and sales).

    Requirements

    * English proficiency (written and spoken)
    * Customer oriented and focused on problem resolution and SLA's
    * Effective administration of Windows and Linux based infrastructure (OS, SMTP, virtualization, web sites, SW environments, backup etc);
    * Networking savvy: TCP/IP, UDP, HTTP/S, SSH, routers and proxys, firewall, ISPs.
    * Team player who is self motivated and can also work independently;
    * Minimum 1 year of experience in a similar role

    Would be Plus

    * PostreSQL programming (SQL) and administration (tuning)
    * Programming knowledge in any of C/C++, Java, scripting languages is a plus - you might even have a chance of switching to our development team if you're up to it;
    * Willing and able to learn quickly new skills and technologies - after all, we are developing the next gen of VOIP apps'

    Responsibilities

    What Will You Do

    * Offer L2 support and assistance to RAI clients answering their requests and questions.
    * Be responsible of maintaining RAI's infrastructure, applications, and tools.
    * Connect remotely to servers in order to gather necessary information, investigate and resolve client's incidents.
    * Execute remote interventions and monitoring activities on the customer's servers when necessary.
    * Identify tasks requested by the customer that do not fit in the maintenance scope and initiate change requests accordingly.
    * Update incidents trackers using RAI's ticketing & tracking tools.

    Other info

    Job Details
    On site, in Bucharest, central location (Traian Street, Ilion Offices, 8th Floor);
    Full time contract and schedule (8 hours/day, 5 days/week) with flexible hours;
    We provide support to our clients andto our team, Monday to Friday during 10AM until 10PM, so you will work during this interval, in shifts, by rotation.

    Benefits

    Because we know each of us have different needs, let us know what are yours, and we can work something out.