Warranty Claims Assessor with French

Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.08.2017
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Requirements

    - University degree
    - Fluent French (both spoken and written)
    - Very good command of English
    - PC skills (MS Word, MS Excel, MS Outlook)
    - Attention to detail
    - Ability to solve urgent matters and work under pressure
    - Good communication skills
    - Team player with interpersonal and conflict management skills

    Responsibilities

    Job Summary:
    The Warranty Claims Assessor is responsible for reviewing selected warranty claims submitted by dealers and decide if a claim can be reimbursed or not.

    Key Responsibilities:
    - Assess and process warranty claims that are submitted electronically
    - Resolve dealer issues and answer questions submitted through an electronic communication system
    - Receives and assess claim according to defined procedures / routines
    - Performs claim assessment and follows defined procedures to resolve correctly.
    - Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.