Client Support Representative with English and Spanish

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Employer: NOBEL
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 11.07.2017
    Short company description

    Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more. As an Employer, Nobel was awarded 4th best company to work for in Romania and was listed in the Top Employers 2017 ranking (sources www.zf.ro  , www.undelucram.ro) .

    Nobel's employees are our most valuable asset. We offer numerous opportunities for both professional and personal development towards challenging careers.

    Check us online on:

    www.nobel.ro
    https://www.facebook.com/nobeltelecom/
    https://ro.linkedin.com/company/nobel-ltd

    Requirements

    Your role with us

    • Providing product information and usability assistance based on Request Fulfillment;
    • Continuously promoting services and product features and sustaining ongoing promotions in line with customers' needs;
    • Assisting customers with order initiation and fulfillment (including uncharged & unapproved)
    • Analyzing all incoming automated or system generated alerts, and taking appropriate actions;
    • Appropriately categorize, prioritize, troubleshoot, diagnose and escalate incidents, service requests or events. Function as primary point of contact for incidents reported by customers;
    • Identify and appropriately provide 1st level complaint analysis and troubleshooting;
    • Maintain vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts.

    Responsibilities

    Your skills & personality:

    - Advanced English and Spanish speaking and writing skills;
    - Punctuality, willingness to work in shifts (especially afternoon and night shifts)
    - Excellent communication skills and patience
    - Fun to be around with
    - Creative & flexible mind
    - Proactive and a great team player


    Other info

    In return, we offer…

    • Flexible 8 hours schedule (night shifts included)
    • Very attractive compensation package with clear progression
    • Free transportation between 22:30 to 05:30.
    • Massage program and access to a fitness center for best performers :-)
    • Fun activities at work (parties, fun events every month and much more)
    • Training and certification in Customer Service
    • Internal career growth programs