Team Center Support Specialist
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Angajator: | Siemens Corporate Technology |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 03.08.2017 |
Remote work: | On-site |
We are supporting you to grow professionally and personally, to achieve your goals and to develop your individual career. Find a new opportunity to contribute with your abilities and ideas and to uncover your potential.
We are looking forward to working with you within Siemens!
Team Center Support Specialist
Location: Cluj-Napoca
Company description:
With 110 years of presence in Romania, Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization.
Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov and Cluj-Napoca is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.
For more information about Siemens, please visit www.siemens.ro and http://www.siemens.com/innovation.
Role Description
Our future colleague will be part of the Teamcenter team to support with the incident management, for Siemens Teamcenter applications.
What are my responsibilities?
- SPoC – Single Point of Contact with solution competence in incident management for Siemens
- System monitoring for different Siemens Teamcenter servers
- Creation, documentation, categorization and processing of all incoming incidents
- Error analysis, incident handling and resolving
- Forwarding unsolved incidents to the correct 2nd level support team
- Status update and informing the customer regarding the incidents and handing over the solutions
- Inform user about ticket status and close the ticket within the system after being solved by the 2nd level support
- Responsibility from creation until completion of the incident
What do I need to qualify for this job?
- Beginner / Mid-Level experience with application administration
- Excellent German and English written and verbal skills, from both business and technical perspectives
- Good communication skills and team player
- Proactive and self-motivated
Language skills:
- German skills
- Very good English skills
What else do I need to know?
Benefits
Siemens is investing in you to ensure your satisfaction, motivation and performance.
- Attractive compensation package and work climate
- Meal tickets
- Yearly bonus system
- Private health and life insurance
- Private pension
- Personal and professional development through trainings and certifications
To apply directly on our career page, please use the following link: www.siemens.ro/cariere
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