Applications Technical Support with Italian

Employer: SalesConsulting
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.07.2017
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    Fluent in Italian;
    Very good command of the English language;
    PC skills (MS Office Package);
    Attention to detail;
    Ability to solve urgent matters and work under pressure.

    Responsibilities

    Customer Service agents support end user in day by day operations with specific applications;
    Receives and assess claim according to defined procedures / routines;
    Receives and logs all e-mail/web/phone call and ensures proper documentation;
    Research of required information using available resources, user guides and match complaints with known errors and problems;
    Support in using application functionalities, identification of possible workaround.