Service Desk with Dutch
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Employer: | Ericsson Romania |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 07.02.2018 |
Remote work: | On-site |
At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.
Requirements
Service Desk is the first line of contact with our corporate customers. A Service Desk technician will be able to work in a multinational, multi-customer environment. A Service
Service Desk presents a very dynamic job, with both technical and communication responsibilities.
Requirements:
- Mandatory: Excellent command of English and Dutch languages, for operational availability
- Added benefits: Stress resistance, Perseverance, Accuracy and Customer focus
- Added benefits: Takes initiative
- Added benefits: Multi-tasking capabilities
Key Responsibilities:
- Works with the applications for trouble ticket management and work orders
- Handles mailbox, escalations and chasing on trouble tickets
- Dispatchers work orders to the Field Engineers and follows-up until closure
- Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
Benefits
- Working in a dynamic and energetic team
- Medical and health insurance
-Lunch vouchers
- Sport allowance partially reimbursed by the company
- Training plan
- Career plan
Mandatory: In order to qualify for the job advanced knowledge of German/Swedish & English is required. The job is located in Bucharest
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