Customer Wizard with Spanish
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Customer Wizard with Spanish active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Turism active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 03.05.2017 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
Our client, Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions. Voxpro partners with some of the world's most exciting, innovative and disruptive tech organizations to support their customers by delivering the world’s best customer experiences.
Voxpro is a fun and inclusive place to work and boasts of a multitude of social clubs, company parties and charitable activities to get involved in.
The role purpose is to support customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.
Requirements :
- Ability to write and speak fluently, clearly and concisely in English and Spanish
- Previous customer support experience is an advantage
- Excellent problem solving abilities
- Empathetic and can communicate in a caring and friendly manner
- Strong time Management skills and motivation to exceed expectations
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Strong team spirit with passion and drive to help users and deliver the best in customer service .
Responsibilities:
- Deal with members’ email queries promptly and efficiently, in accordance with company procedures
- Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
- Input and access data on multiple systems
- Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
- Look at opportunities to make changes and improve the processes where possible .
JobCode : 030417AI
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