Order Management Specialist with French and English

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

• Fluency in English and French
• Customer oriented – keep always a customer focus
• Experience in working with multiple countries/sub- regions at a high level of complexity
• Strong analytical skills
• Meet agreed deadlines for action
• Able to work independent with limited external help
• Oriented towards continuous improvement
• Ability to prioritize workload, and manage a high volume of work with accuracy
• Team spirit

• Manages customer backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need;
• Provide backlog analysis and summary report to customer and account team if and when required;
• Manages all claims, exceptions and special requests in the area of OTC;
• Provides consultancy and guidance to customer on order management cycle (via phone / email) and ensures customer is aware of the order acceptance policy;
• Interfaces internally to the country team, Supply Chain, Logistics, Credit &Collection, Contract department, GBS back-end team, QTO teams;
• Manages the daily interaction with the GBS team, finds solutions to queries and issues raised and provides coaching and training as needed
• Ensures all orders are invoiced and closed in the systems