Jr. System Support Specialist - ING BANK

ING Bank Romania is part of ING Group, a global international financial institution, which offers banking services to over 38.4 million individual customers, companies or institutions in over 40 countries.
Founded in 1994, ING Bank Romania is the fourth bank in the top 10 local banks, according to assets, and the only bank with organic growth, without acquisitions of customer portfolios or other banks. ING Bank Romania is a universal bank with over 1.7 million customers in three business segments: individuals (retail), SMEs and Mid-Corporate companies and Wholesale Banking.
ING's mission is to empower people to stay a step ahead in life and in business.

What you bring to the team
• University degree or final year - (IT engineering);
• Minimum 1 year experience in a technical position;
• Qualification / Training Professional certifications in networking, programming, databases, ITIL;
• Knowledge of Good written & spoken English;
• Knowledge POS: knowing well the electronic payments at POS in Romania;
• Knowledge of e-commerce: e-commerce well known in Romania and has experience with Magento platforms, and OpenCart Prestashop;

Your day-to-day
• Provide 2nd level support for card payment acceptance systems (POS, mPOS, e-commerce);
• Proactive search for solutions to eventualeleor improvements and problems in its area of ​​responsibility and propose solutions for them;
• To contribute directly to the development and testing of new functionality or solutions for managed systems and applications;
• Train line first line support;
• Responsible for finding the solution in permanent or temporary solutions which will be documented in HP Service Manager application to maintain functionality as part of the support systems in Tier 2;
• Allocation of Tier 3 support if necessary, recording solutions and measures that it takes to solve the problem and notifying the user or first level support when the problem is solved;
• Ensure the agreed response times and resolution defined in SLAs with first-level customer support and business departments;
• Provides functionality for systems and applications that support within testing environments.
• Parsing files and logs to investigate incidents that require it;
• Configure and manage bank terminals;
• Network with business areas and IT service providers;
• Manage applications and dedicated servers;
• He is actively involved in the processes of Incident Management, Problem Management and Change Management;
• Provides support for application integration of e-commerce sites with clients;
• Provides support for module authorization of transactions;
• Make reports on demand for business areas;

Discover ING Bank
ING is a frontrunner in the transformation of banking and a company that puts technology at its heart.At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them. We empower people and organisations to realise their own vision for a better future. Join us! Together we can build the next generation of digital banking!