EMEA Demo Operations Support with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a EMEA Demo Operations Support with French language.

Requirements:

- Fluent in English and in French (the role requires talking to native speakers by e-mail and phone);
- Minimum 1 year of experience in operations;
- Structured thinking (for reporting, metrics, priorities, escalations);
- Analytics/synthesis, process and solutions oriented;
- Customer oriented attitude;
- Coordination/ Planning skills;
- Very good business communication skills;
- Ability to quickly build networking and maintain good relationships;
- Quickly adapt to change and also interested in identifying improvement opportunities.

Responsibilities:

- Supports the operations of Demo loans and management across EMEA, with focus on France, with stakeholders;
- Contact for the France demo service provider in regards to Personal Systems portfolio;
- Understand and prioritize issues and follow up with impacted parties to ensure resolution;
- Point of escalation for both Partner and company’ loan requesters for solving critical operational issues;
- Monitor e2e performance across all operational aspects: orders, deliveries, product pricing, payments, returns;
- Manage issues related to process and capability: pricing & OPG management, Product availability/PLC/localization, Limes tool (capabilities and user mgt), reporting, resources, forecast.


Job Code: 090317ELP