Complaints Officer

Acest job nu mai este activ!

Vezi toate job-urile Bancpost active.


Vezi toate job-urile Complaints Officer active pe Hipo.ro

Vezi toate job-urile in Banci active pe Hipo.ro

Angajator: Bancpost
Domeniu:
  • Banci
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.12.2017
    Remote work: On-site
    Scurta descriere a companiei

    Bancpost is a Top 10 Romanian bank, present for 25 years on the local market. It is the 5th brand in terms of public awareness within the banking sector, holds position 8 in deposits and the 8th place in lending (as a Group). With over 2.200 employees and a territorial network of 148 branches and 7 Business Centres, Bancpost is also one of the leaders of the local card market and has developed extensive networks of over 553 ATMs, 7,438 POSs and 192 APSs, providing convenient and permanent access to the Bank’s services. Bancpost is the exclusive partner in Romania of American Express® both on issuance and acceptance of credit cards, while at the same time is a Visa and MasterCard representative. Bancpost has invested significantly in developing various electronic channels of distribution, essential tools for the modern client. Fastbanking - the Internet Banking solution of Bancpost - is one of the best on the market, while FastMobile – the Mobile Banking solution – won the "Award for the highest value of transactions performed through a mobile banking service launched in 2014", within the Online Banking Awards Gala organized by FinMedia. Given its commitment to support Romanian performance and values, Bancpost became the Official Sponsor of the FRF (Romanian Football Federation) and of the National Football Team starting 2015.

    Cerinte

    - University degree (in progress or completed);
    - Minimum 6 months experience in a similar position;
    - Good English knowledge;
    - Knowledge of PC (MS Office: Word, Excel, Outlook, Access, Internet etc.);
    - Good interpersonal and communication skills;
    - Organizational skills and attention to detail;
    - Stress tolerance.

    Responsabilitati

    - Provides a written response to the information requested by the customers regarding specific products and services offered by ERB (payment amounts and payment methods, product details, etc.);
    - Performs the necessary actions to solve the customers’ complaints and written requests;
    - Drafts written answers to customers complaints/requests/Merchants;
    - Sends documents/written answers/statements/copy of the contracts by e-mail / fax/ Post;
    - By case, may initiate calls to customers to request relevant or additional information, in order to proper address their request and assure of the customer’s complete satisfaction;
    - Interacts with the customers in a professional and polite manner;
    - Interacts with other departments in order to solve the customers’ requests/complaints.

    Job-uri similare care te-ar putea interesa:

    BUCURESTI,

    BUCURESTI,

    BUCURESTI,

    Vezi job-uri similare ()