Customer Service Adviser

Employer: ManpowerGroup Romania
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 23.09.2017
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    Have at least 12 months customer service experience working in a similar fast paced environment.
    Have business level English and at least one other languages from: Bulgarian, Czech, Danish, Dutch, Finnish, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Slovakian, Slovenian and Swedish
    This role involves the use of PC advanced telephony work
    Have an ability to quickly develop a rapport with our customers, emergency services over the phone.
    A drive for excellent customer service.
    The sensitivity and professionalism to effectively manage pressurized situations

    Responsibilities

    As a customer service adviser, you will be involved in a variety of inbound customer calls varying from arranging emergency services to helping drivers find their way to an important meeting or their holiday destination. To do this you will be trained to use some of the most advanced technology available today.

    Responsibilities:

    Effectively answer all call types of customer call including emergency and non emergency calls general enquirers and other patient defendant calls
    Using the latest technology, you will assist drivers and their passengers through all call types; including routing throughout Europe, performing vehicle diagnostics remotely and even providing emergency assistance.
    Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding.
    You must stay level-headed, professional and patient.
    When an emergency incident occurs you must take into account the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country.
    Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives.

    Other info

    - A fun, dynamic and challenging work environment where you can make a difference.
    - Great teams and leaders.
    - Professional and personal development.
    - Full time program.
    - Permanent contract.
    - Attractive salary and relocation package.