Customer support specialist - Malta

FERRATUM IS A PIONEER IN THE FIELD OF FINANCIAL TECHNOLOGY AND MOBILE CONSUMER LENDING.

Since 2005, the company has expanded its operations into more than 20 countries across Europe, North America and the APAC region. Ferrate Group’s headquarters are in Helsinki, Finland and the company is listed in the Prime Standard segment of the Frankfurt Stock Exchange.

WITH OUR EU BANKING LICENSE AND OUR ESTABLISHED BIG DATA TECHNOLOGY, we are poised to establish ourselves as a leading mobile bank at the cutting edge of the digital revolution in the banking sector. Our aim is to be at the forefront of the mobile revolution in banking. Our main focus is on simple mobile solutions that satisfy every expectation of our customers. With Ferratum Group, your smartphone becomes a mobile bank.

• Persoana pozitiva, dinamica si entuziasta cu spirit de echipa
• Orientare catre client si rezultate
• Cunoștințe de limba engleza la un nivel conversațional / mediu / avansat
• Deschis catre feedback si cu dorinta de a-si imbunatati in mod constant activitatea si rezultatele
• Cunostinte operare PC (Office 365)
• Experienta anterioara in domeniu, continuie un avantaj.

• Analizeaza si solutioneaza intr-o maniera profesionala solicitarile clientilor primite telefonic, prin e-mail sau chat;
• Ofera suport si consiliere precum si informatii despre produsele companiei prin intermediul telefonului, e-mailului, chat-ului;
• Initierea de apeluri in vederea analizei dosarului de credit
• Gasirea celor mai bune solutii pentru solicitarile clientilor

Beneficii:
• Contract de munca pe perioada nedeterminata – job full time
• Salariu atractiv si schema de comisionare in functie de performantele obtinute;
• Diferite programe de training pentru support professional si personal
• Posibilitatea de dezvoltare profesionala intr-o companie internationala
• Experienta internationala
• Flexibilitate si mediu placut de lucru;
• Interactiunea cu produse si servicii noi in domeniul financiar-bancar