Customer Support Analyst (PORTUGUESE)

Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.08.2017
    Scurta descriere a companiei

    We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
    We’ve been on the Romanian market for 12 years, and since then we have gathered a team of over 1400 colleagues in our offices in Bucharest, Sibiu and Targu Mures.
    Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well.
    We believe that happy employees equals happy costumers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.
    Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! We have the perfect terrace for it.
    Learn more about us on www.stefanini.com and join us on facebook.com/StefaniniIT

    Cerinte

    - Portuguese advanced level and English knowledge at least medium level;
    - Motivation for learning new information;
    - Ready to acquire new skills (communication skills, technical skills etc.)
    - A team player that shows Adaptability, Flexibility and Perseverance in managing a good working relationship with clients and colleagues;
    - Willingness to help people in having continuity in their computer-based activity;
    - Previous successful customer service experience is considered an advantage;
    - Strong written and oral communication skills;
    - Able to communicate problems/ issues to customers in a non-technical manner.

    Responsabilitati

    - Providing support to clients (via e-mail and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    - Logging remotely to clients computer and help them solve software issues;
    - Documenting issues that you deal with on a daily basis into the ticketing system;
    - Troubleshooting hardware, software and network related issues;
    - Escalating problems to the next level of support when necessary;
    - Help the client with all the necessary information.

    Alte informatii

    Working hours:
    - Flexible schedule, flexible day shifts.


    You will be awarded for your success with:

    - Attractive salary package;
    - Contract for unlimited period of time;
    - Up to 27 days Annual Vacation;
    - Massage sessions;
    - Relaxation room (Foosball table, ping pong, board games);
    - IT and Soft skills trainings provided by our specialists;
    - Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    - Friendly, fun and young team.