Collection Officer

ING Bank Romania is part of ING Group, a global international financial institution, which offers banking services to over 38.4 million individual customers, companies or institutions in over 40 countries.
Founded in 1994, ING Bank Romania is the fourth bank in the top 10 local banks, according to assets, and the only bank with organic growth, without acquisitions of customer portfolios or other banks. ING Bank Romania is a universal bank with over 1.7 million customers in three business segments: individuals (retail), SMEs and Mid-Corporate companies and Wholesale Banking.
ING's mission is to empower people to stay a step ahead in life and in business.

University degree, preferable in Economics;
Minimum 1 year in a call center or debt collection agency would be a plus;
Positive, reliable, flexible, creative, professional and co-operative attitude;
Good communication and negotiation skills;
Focus on achieving results and investigative spirit;
Team worker, discipline and responsible person;
Very good English skills;
Excel knowledge would be a plus.

Inbound/ Outbound calls to and from customers, communicating the collection procedings, prevent future delinquencies, create awareness and educate the clients regarding the necessity of paying and consequences if not;
Make all efforts to contact the client, including investigations for new contact details, and to recover the amounts in default;
Follow the daily productivity targets and deadlines as established and communicated by the Retail Collection Manager / Team Leader according to the volume of activity, desired productivity results and workload capacity;
Maintain strict confidentiality on all accounts and bank policies;
Keep free flow of information between colleagues and with supervisor;
Provide timely and accurate feedback regarding: the special cases found and own work status.