Collections Analyst with English and Italian (#1506858)
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At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
Education and Experience Required:
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 2-4 years of experience
Knowledge and Skills Required :
Good written and verbal communication, negotiation, and conflict resolution skills.
Excellent English skills and Italian at advanced level
Basic accounting knowledge
Good problem solving skills
Familiarity with computers
Basic prioritization skills
Basic understanding of HP's Order Management Process
Basic understanding of HP's Dispute Management Process
Basic understanding of collection processes and financial concepts
Basic Influence Skills
Limited relationship, transactional driven accounts
Follows standard collection strategies, with shorter follow up and limited customer engagement
May act as resolver on short-term; quick fix disputes
Customer/Internal Partner Engagement :
Identify appropriate customer contacts to obtain payment or identify and resolve issues
Follow up in a timely manner on aging items, customer requests or issues via phone, fax or email.
Document all collections activities in designated system/local files following standard commenting procedures
Escalations and Internal Collaboration:
Escalate issues following standard processes to C&C resources, internal partners or customer contacts as appropriate with minimal supervision:
Identify disputed items and assign to appropriate owners escalating to drive resolution as needed
Identify, investigate and escalate “at risk” customers and disputes, making recommendations on reserve or write off decisions
Identify, investigate, and obtain appropriate approvals for refunds, write-offs and offsets as per policy and process
Planning and Governance:
Prioritize actions and workload to meet/exceed metrics with minimum supervision.
Forecast month-end/quarter end aging results for assigned portfolio.
Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.
Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements
Complete required training scheduled by HP and/or C&C management in a timely manner
Support or participate in projects at team, region or global level as assigned