Transportation Executive (Spanish speaker)
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Requirements
- Previous experience/working knowledge of reservations or operations in the Travel/Hospitality industry is preferable
- Outstanding oral and written communication skills
- Detail oriented person
- Excellent organisation skills and ability to prioritize
- Ability to work with tight deadlines and react to emergency situations
- Problem solving skills
- Good communication and reporting skills
- Excellent knowledge of English language
- Advanced level of Spanish language
- Proficient user of MS Office
- Efficiently and accurately action all booking requests, cancellations and amendments
- Input confirmations and update relevant systems
- Develop good working relationships with suppliers
- Coordinate with suppliers and internal departments to resolve accounts queries and other discrepancies
- Monitor booking situation of long distance coaches (LDC) and highlight to management any potential issues
- Deal with on road emergencies
- Investigate complaints about coaches and drivers
- Monitor quality control
- Prioritize work load as and when necessary
- Assist other members of the LDC (Long Distance Coach) Reservation Team and other departments as and when workload dictates
- Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines
- Process prepayments if and when required
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