Trading Customer Support

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Good written English skills (mandatory);
Internet browsing is no mistery to you and know all the shortcuts;
You know how to use MS Office;
The technical aspects of an activity are fun for you;
Previous experience in betting shops is a plus;
In-depth-knowledge of the betting industry;
Ability to follow documented procedures, logical thinking;
Willingness to continuously learn and improve;
Highly organized, focus capacity;
Team spirit;
Time management skills;
Ability to communicate technical problems concisely and professionally.

You will be responsible for helping our clients via e-mail and live chat
Check and process bets and settle matches according to our policy
Investigate missing matches / missing results issues
Create activity reports
Add missing matches / tournaments / participants
Check and update the information we supply to our clients

Perks & Benefits:

The work schedule is from 09:00 to 17:00 or 17:00 to 01:00 or 1:00 to 9:00, 5 days/week in a rotation system that will cover 2 or 3 weekends/ month. More details about the working schedule will be provided over the interview;
Salary package – 500 EUR net;
We provide a daily catered lunch;
Possibility to work overtime (extra hours are double paid);
Paid taxi for those working until 01:00;
We hold team building activities and office parties throughout the year;
We offer a health insurance package;
Our offices are in the heart of the city, at Unirii Square;
You will be part of a young and pleasant work environment;
We lighten up our workplace with an entertainment corner;
Massage at work;