Digital Customer Experience Analyst

Seeking a dedicated and dynamic individual to join our team as a Sales Operations Specialist, focusing on Digital Customer Experience and Analytics in the Energy Industry. This is an exciting opportunity for someone with a passion for sales operations and data analytics to contribute to our growing organization and make a significant impact on a global organization

• Collaborate with global and cross-functional teams to support the enhancement of our digital customer experience across various platforms, including websites, mobile apps, and online portals.
• Co-lead the development and implementation global strategies and campaigns that increase the adoption and engagement of customer portals and related digital platforms.
• Assist in the implementation and maintenance of CRM systems and sales enablement tools, ensuring accurate data entry, efficient reporting, and effective utilization by the sales team.
• Work closely with the sales team to gather and analyze customer data, extract insights, and provide recommendations to optimize sales performance and improve customer satisfaction.
• Support the development and refinement of sales performance metrics and reporting mechanisms to enable data-driven decision-making and revenue growth.
• Support Customer Satisfaction Survey process, including Net Promoter Score (NPS) and related campaigns, strategies and analyses.
• Support other Cx team activities such as internal and external trainings on digital platforms and/or other products.
• Contribute to the continuous improvement of sales processes, identifying areas for streamlining and implementing solutions to enhance operational efficiency.
• Stay updated on industry trends and standard processes in digital customer experience, sales operations, and data analytics, and actively propose innovative strategies to gain a driven edge

• Bachelor's degree in Business, Marketing, Analytics, or a related field.
• Minimum of 8 years of experience in sales operations, digital customer experience, or data analytics, preferably within the energy industry or a related field.
• Proven and successful experience in improving digital customer engagement by running campaigns and co-developing interface improvements.
• Proficiency in data analysis tools and techniques, such as Excel, SQL, and data visualization platforms.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.
• Strong analytical attitude with the ability to derive insights from data and present findings in a clear and concise manner.
• Excellent organizational and project management skills, with the ability to handle multiple tasks and meet deadlines.
• Effective communication and interpersonal skills, with the ability to collaborate and build relationships with various collaborators

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://lnkd.in/erZ94KR2

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character ??? no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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