Customer Support with French - Business Travel

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

-Very good knowledge of spoken and written French, at least B2+ level;
- English communication skills;
- Customer-oriented support and advice attitude to ensure customer satisfaction;
- Previous experience in customer support - nice to have, but not mandatory;
- Attention to details;
- Good MS Office skills;
- High school or Bachelor's degree;

Responsibilities:

The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
- Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
- Handling incoming calls for customer servicing activities, providing extraordinary customer service.
- Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
- Performing website troubleshooting support to customers.

- 2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system;
- Attractive, performance-based salary and benefits package;
- Meal Tickets;
- Work from Home / Transportation Allowance;
- MedLife Subscription;
- Shift work Monday-Friday, from 8 a.m. to 6 p.m. Working schedule planned 8 weeks in advance;
- Access to e-learning platform (online trainings from various business areas).

• Bonus de performanta
• Abonament medical
• Abonament stomatologic
• Asigurare medicala
• Abonament la sala sport
• Training-uri
• Cursuri
• Certificari/Atestate
• Decontarea transportului
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Laptop
• Telefon mobil
• Tichete de masa