Collection Agent with French

We don't just make history we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

- Fluency in spoken and written French language - Candidate should be able to hold seamless conversations in French over phone and chat with dealers, customers, third party collection agencies and other external parties.
- Working knowledge of English language - Candidate should be able to understand conversations in English as part of training modules and read emails/documents written in English. Basic fluency in language will suffice.
- Previous experience of 1-3 years in role of a collection agent / supervisor with banking or non-banking financial firms is preffered.

• Collections / delinquency management:
- Ensure coordination on rent delinquency activities, send daily delinquency flows rent, Weekly processing of collection targets, disputed claims, litigations.
- Ensure internal coordination with SMEs for regularization.
- Reporting, monitoring and coordination of the overall activity.
- Management of claims, death, with the insurer, collection agency, network, and the notary.
- Processing of accounting regularizations (POS) and customer refunds.
- Reporting, monitoring and coordination of the overall activity.

• Management of TCM contract before and after maturity:
- Operational coordination with all teams of Operations, Sales, Risk, Collection Agency and Customers.
- Management of flows (data exchanges) securely both internally and externally.
- Reporting and tracking of metrics.
- Management of the prematurity process with monthly reporting to the sales teams
- Sending of qualifications of prematurity to collection agency
- Reconciliation, tracking and analysis of data
- Follow-up and monitoring of the actions carried out by collections agency
- Administrative follow-up of contracts paid until closure
- Follow-up and administrative and accounting management of passages in Litigation.
- Weekly review of delinquency contracts to be ensured with systems / Sales.
- Weekly follow-up to be ensured with sales team on contracts in extension / refinancing or returned / to be returned.
- Sending central reports to the Board for review.

• Administrative activities:
- Processing of telephone calls.
- Handling of customer complaints.
- Daily management of balance requests
- Processing of requests from Customer requests, accounting regularizations, customer refunds, and other internal teams
- Establishment and follow-up of refunds of security deposits, rent and overpayments.
- Processing of NPAI and registered mail.
- Systematic entry of comments corresponding to each activity in transaction management system.
- Interface with insurers on all aspects related to insurance.
- Follow-up of contract endings as part of the new pre-maturity and post-maturity process.
- Processing, management, and daily monitoring of contract extensions
- Oral/written processing and codification of customer requests/complaints within 3 days.
- Processing of requests from Heads of Region or other services.


• Payment Processing:
- Treatment of customer receipts received.
- Analysis of Contract-end decision codes.
- Invoicing (creation, cancellation, subrogative discharge).
- Entering the corresponding comments in internal transactional systems.
- Seizure and control of cash delinquency.
- Money Laundering Control (AML).
- Treatment of suspense.

• Continuous improvement of our processes:
- Identification of areas of improvement for better efficiency / quality of service.
- Implementation of action plan in collaboration with the Quality Coordinator in order to improve our NPS.
- Application and update of desk procedures.

Our benefits:

- Hybrid working model supporting work-life balance
- Increased vacation plan
- Christmas, Easter, Vacation and March bonus
- Bonuses for special family events
- Transportation allowance
- Car purchasing special programs
- Meal tickets
- Team events
- Bookster
- Fresh fruits in the office
- Discount to gym activities and restaurants
- Mental health care program
- Volunteering programs
- Friendly working space close to metro station