Collections Analyst with English and French skills

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Education and Experience Required:

- First level university degree with a focus in business or economics recommended or equivalent experience.
- Typically 1-2 years of experience in collection.
- Must have English and French language skills

Knowledge and Skills:

- Excellent written and verbal communication, negotiation, and conflict resolution skills.
- Intermediate accounting knowledge.
- Intermediate problem solving skills.
- Intermediate computer skills.
- Excellent prioritization skills.
- Basic understanding of risk mitigation tools.
- Good understanding of HP processes and tools
- Intermediate influence skills.

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

- Effectively manage debt collections for a portfolio of accounts in the French market in order to reach aging targets with minimum supervision, with good communication and negotiations techniques
- Establishes a plan of action to reach or exceed targets
- Uses collection tools in accordance with the training, processes and expectations defined with the manager
- Applies correct judgement when applying the collection strategy
- Escalates timely and ensures correct follow-up until the issue is solved
- Ensures timely documentation of aged receivable with relevant comments and with the frequency specified in the processes
- Respects C&C processes and policies

• Performance bonus
• Medical subscription
• Dental subscription
• Medical insurance
• Life insurance
• Gym membership
• Private pension
• Trainings
• Courses
• Certifications
• Bookster subscription
• Transport cost reimbursement
• Choose your benefits within a maximum budget
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Laptop
• Parking space
• Fun / Relax Area
• Meal vouchers
• Holiday vouchers