Lead Customer Experience Specialist

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

University Degree
Preferred minimum of 1-2 years’ experience in a Customer Services environment,
Experience working in a multi discipline team
Eager to learn and work in a changing and fast- growing
environment
Customer and action oriented
Self-motivated with good communication skills
Strong team player with positive outlook
Proven organizational and self-motivation abilities
Ability to interact with a wide variety of customers in various countries
Interpersonal skills
Oral & written communication at all levels
German and English Fluent

Proactive engagement in projects and process transitions within the OM department:
Order processing by using Honeywell tools: SAP, SFDC, by adhering to and observing procedures, policies and organizational systems;
Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
Responsible for creating / extending materials in SAP operating system;
Follow-up on approvals for customer creation/extension/ amendment
Offers support to Dispute Team and C2C to resolve disputed invoices
Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
Responsible for applying special price reductions for certain orders requested by the sales department in accordance with company policies:
Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.
Responsible for solving issues related to wrong delivery, delays, rejected product returns;
Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer
Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent
Responsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory
Establishing a good communication with Honeywell's sales department, Honeywell subsidiaries / entities through specific channels (direct interaction, teleconferences, skype calls, e-mail, etc.) proving professionalism and expertise;
Tracking the delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time;
Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation

• Medical insurance
• Meal vouchers