Disputes Professional

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Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.04.2024
    Remote work: Hybrid
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Key skills and qualifications

    High school diploma required, Bachelor's degree preferred
    English proficiency
    Excellent communication skills
    Teamwork skills
    Decision-making skills
    Root cause analysis
    Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

    Responsibilities

    Key responsibilities

    For assigned dispute cases, review & analyze supporting documentation
    Engage external Customers and internal cross functional core teams to address root cause of dispute and work to resolve invoice discrepancies
    Ensure Customer is notified, either directly or via the appropriate function ex. C2C or CSR, of any action taken and provide a copy of the required documentation to obtain agreement to pay or settle invoice discrepancy
    Identify underlying root cause for dispute, documenting and escalating issues requiring system or process fixes
    Create solution proposals in order to reduce number of recurring errors
    Engage in all activities relating to the deployment of the Honeywell Operating System (HOS)

    Other info

    Our offer

    A culture that fosters inclusion, diversity and innovation
    Career growth opportunities
    International work environment
    Packet of benefits (monthly bonus, Medical Insurance, meal tickets)
    Flexible working hours
    Opportunity to grow
    Equal opportunity statement

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Join us now and make an impact!


    #TheFutureIsWhatWeMakeIt!

    Benefits

    • Medical subscription
    • Medical insurance
    • Life insurance
    • Trainings
    • Courses
    • Certifications
    • Laptop
    • Mobile phone
    • Meal vouchers

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