Customer Satisfaction Analyst

A snapshot of your day

As a Customer Satisfaction Analyst at Siemens Energy, you will play a crucial role in assessing and enhancing our customer experience. You will analyze feedback, identify trends, and collaborate with cross-functional teams to implement strategies that improve overall customer satisfaction. Your expertise in survey methodologies such as Net Promoter Score (NPS) and Customer Satisfaction Surveys (CSS), combined with strong analytical skills using tools like Tableau and Power BI will be essential in capturing actionable insights. Additionally, you will provide oversight to improvement projects aimed at elevating our customer satisfaction.

How You'll Make an Impact

• Conduct thorough analysis of customer feedback through various channels, with a focus on NPS and CSS surveys.
• Administer, evaluate, and optimize NPS and CSS surveys to measure and improve customer satisfaction.
• Support all regions with survey process and ensure each is contributing to gathering the necessary customer feedback.
• Identify key drivers of customer satisfaction and dissatisfaction through survey data.
• Collaborate with Quality groups to ensure generation of improvement activities which address customer feedback.
• Utilize analytical tools such as Tableau, Power BI, and Salesforce (SFDC) to visualize and interpret customer data.
• Develop and maintain customer satisfaction metrics and reports, integrating insights from analytical platforms.
• Monitor and report on customer satisfaction trends to leadership.
• Manage Customer Centricity initiatives within the Global Service organization.

What You Bring

• Bachelor's degree in Business Administration, Industrial Engineering, Marketing, or relevant field.
• Minimum of 5 years' experience in a similar role, demonstrating expertise in analyzing NPS and CSS data and uncovering key insights.
• Strong analytical skills with proficiency in data visualization tools like Tableau and Power BI.
• Experience with Salesforce (SFDC)
• Previous experience overseeing improvement projects related to customer satisfaction.
• Excellent communication and collaboration skills.
• Detail-oriented with the ability to see the bigger picture
• Previous experience in multinational or global organizations preferred

About the Team

"Let's make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

Within our project organization we drive the energy transition by managing, engineering and constructing big electricity infrastructure projects.

We work on customized solutions for power plants, whether it is the most efficient conventional power generation, industrial application for process steam or heat generation, hybrid solutions including renewable energy and their integration or making big steps toward decarbonation with hydrogen producing plants or environmentally friendly power generation on ships and barges. Further we are EPC contractor for high voltage converter stations -whether it is onshore or offshore- for transmission highways, high voltage substations and other grid technology projects to make electricity supply fit for future.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character ??? no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Your lunch with SE meal tickets
• Keep your brain fit with our trainings
• Special for books lovers - Bookster
• Stay safe and healthy with our medical subscription
• Think about your future too with Privat Pension Pilon III
• Take care of yourself with our Wellbeing Initiatives

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