Angajăm Customer Support Specialist with foreign languages

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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Gi Group is looking for Customer Support Specialist with German / Italian / French / Polish for the "Digital Power Department" of our global client acting in the field of telecommunications and IT.

Requirements:

Education: University degree;
More than 1-year customer support experience - nice to have;
Fluency in English with minimum B2 level in German/ Italian/ Spanish /Dutch/ Polish/ French/ Turkish;
Good customer communication skills;
Being interested / motivated to learn about renewable energy;
Power system or renewable energy industry related experience (For candidate who speaks only English).

Responsibilities:

Responsible for level 1 technical support, provide solution to customer via email, phone and other channels;
Output customer issue analysis report, improve customers’ satisfaction;
Onsite support for major or critical problems.

We Offer:

Motivational salary package;
Performance bonus, multiple incentive bonus;
Language bonus (for German/ Italian/ Dutch/ Polish/ French/ Turkish );
Transport /Phone allowance;
Meal vouchers;
Private Medical Insurance;
Paid 4 hours leave per month;
Training;
Life time learning environment and tools;
Opportunity to go abroad on business trips to customer site and offer onsite support.