Product Manager

Raiffeisen Bank, bancă universală de top, activează pe piața bancară din România de peste 25 de ani, deservind peste 2,3 milioane de clienți, persoane fizice și juridice. Banca are 4.930 de angajați în 291 de unități, 1130 ATM&MFM și 27.000 POS-uri.

Să lucrezi la Raiffeisen Bank înseamnă să fii alături de oameni care împărtășesc aceeași viziune și aceeași pasiune pentru excelență, ca parte a unui grup international.

Liderii noștri sunt recunoscuți pentru felul în care își susțin angajații și le insuflă pasiunea lor.

Bankingul digitalizat este atins doar cu o echipă unită și motivate, susținută de un mediu care sprijină dezvoltarea constantă a abilităților personale și profesionale.

Te asteptam pe pagina noastra cariere.raiffeisen.ro, pentru a vedea toate rolurile disponibile și a fi parte din echipa Raiffeisen!

● Must have relevant experience, minimum 3 years, in Private Individuals customers interactions (understanding behaviors, attitudes, values, needs; communication and sales of personalized solutions)
● Thorough understanding of integrated online-offline marketing campaigns, market trends, macroeconomic figures, financial analysis (budgets, P&L, ROI etc.) and reporting; market regulations (data protection etc.)
● Advanced level of English
● Delivering results and meeting customer expectations
● Achieving personal goals at work
● Flexible mindset, adaptive to change and uncertainty
● Adherent to principles and values
● Excellent communicator and negotiator, able to work well with a wide range of people from different parts of the business

● Design the strategy for Private Individuals (PI) customers segment with emphasis on building a relevant value proposition to make a difference on the market, accelerate customer acquisition & onboarding and increase brand advocacy
● Identify market opportunities and innovate the banking offering to maximize customers segment growth and profitability: develop new offers, improve processes and adopt market legal requirements
● Drive positive customer experiences at every moment of truth throughout PI clients acquisition and onboarding process
● Develop acquisition and activation campaigns, cross sell programs that generate relevant customer journeys and add value to business with newly acquired PI clients
● Delight and surprise consumers in relevant communication touch points, by driving engagement and excitement in any brand manifestation in partnership with Marketing and PR teams
● Monitor client satisfaction and continuously provide improvement proposals
● Manage the P&L for newly acquired PI clients
● Actively monitor business performance of newly acquired PI clients and submit proposals for reducing gaps versus objectives and/ or cancel any potential risks