Service Manager Coach

Raiffeisen Bank, bancă universală de top, activează pe piața bancară din România de peste 25 de ani, deservind peste 2,3 milioane de clienți, persoane fizice și juridice. Banca are 4.930 de angajați în 291 de unități, 1130 ATM&MFM și 27.000 POS-uri.

Să lucrezi la Raiffeisen Bank înseamnă să fii alături de oameni care împărtășesc aceeași viziune și aceeași pasiune pentru excelență, ca parte a unui grup international.

Liderii noștri sunt recunoscuți pentru felul în care își susțin angajații și le insuflă pasiunea lor.

Bankingul digitalizat este atins doar cu o echipă unită și motivate, susținută de un mediu care sprijină dezvoltarea constantă a abilităților personale și profesionale.

Te asteptam pe pagina noastra cariere.raiffeisen.ro, pentru a vedea toate rolurile disponibile și a fi parte din echipa Raiffeisen!

Bachelor’s degree in computer science, Information Technology, or a related field.
Minimum of 4 years of experience in IT service management, preferably in a banking or financial services environment.
Understanding of cloud-based applications and infrastructure, including AWS, Azure, or Google Cloud.
Experience with IT operations best practices such as ITIL, COBIT, or DevOps.
Experience with IT service management tools such as ServiceNow or Remedy.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and troubleshooting skills.
Familiarity with banking customer acquisition applications is preferred.
Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts.

Manage the operation and maintenance of our banking customer acquisition applications deployed in the cloud, including troubleshooting, and resolving any issues that arise.
Ensure that our applications are up to date with the latest software versions and security patches.
Implement IT operations best practices to ensure the highest level of performance, reliability, and security for our applications.
Monitor and manage application performance, availability, and capacity to ensure optimal user experience.
Collaborate with development teams to ensure that our applications are developed in accordance with IT operations best practices.
Work closely with our cloud service provider to ensure that our applications are deployed and managed efficiently and effectively.
Develop and maintain standard operating procedures (SOPs) for the operation and maintenance of our applications.
Provide technical support to customers and internal stakeholders regarding application-related issues.
Manage relationships with third-party vendors and service providers to ensure that our applications are running smoothly and efficiently.
Stay up to date with the latest technologies and trends in the field of IT operations management.

Challenging projects are waiting for you so just take the initiative and apply! 📍